Stone & Stem Shipping Policy

At Stone & Stem, we take great care in preparing and packing every order. We want your crystals, plants, and other goodies to arrive safely and for your experience with us to be a positive one from the moment you place your order to the moment it arrives at your door.

Processing & Delivery Times

We aim to process and dispatch orders as quickly as possible.

While our courier service generally operates on an overnight delivery service, delivery times cannot be guaranteed. Occasionally, unforeseen circumstances such as courier delays, weather conditions, high parcel volumes, public holidays, or other circumstances outside our control may affect delivery.

Please allow approximately 3–5 working days for your parcel to arrive following dispatch.

Rural deliveries may require additional delivery time.

Packaging & Damaged Parcels

We put a lot of love and care into packing your goodies and take every reasonable precaution to ensure your order is well protected before it leaves us.

However, once a parcel has been collected by the courier, the handling and transportation of the package is outside of our direct control.

If your parcel or any of its contents arrive damaged, please contact us as soon as possible after delivery. Where possible, please keep all original packaging and provide clear photographs of:

• The damaged item(s)
• The outside of the parcel
• Any damage to the packaging
• The shipping label

This information will help us assess the situation and, where appropriate, raise a claim with the courier company.

Shipping Live Plants

Due to international biosecurity and import regulations, Stone & Stem cannot ship plants, soil, or other living organisms overseas.

International shipping of eligible non-living products may be available where permitted. Customers are responsible for ensuring that the products they purchase are permitted to enter their destination country and for any applicable customs charges, duties, taxes, or import requirements.

Delivery Information

Please ensure that your delivery address is complete and correct when placing your order. Stone & Stem cannot be responsible for delays or delivery issues caused by incorrect or incomplete address information supplied at checkout.

Questions About Your Order

If you have any concerns about your delivery, please get in touch with us. We will always do our best to help resolve any shipping issues and make the process as straightforward as possible.

Thank you for supporting Stone & Stem. Every order means so much to our small business. 🌿💎