Privacy policy

Stone & Stem – Privacy Policy

Last updated: August 2026

At Stone & Stem, we value your privacy and understand the importance of protecting your personal information.

This Privacy Policy explains how we may collect, use, store and disclose your personal information when you visit our website, make a purchase, contact us, interact with our social media pages or otherwise engage with Stone & Stem.

We aim to handle personal information in accordance with the New Zealand Privacy Act 2020 and other applicable New Zealand laws.

1. Information We May Collect

Depending on how you interact with Stone & Stem, we may collect personal information including:

Your name
Email address
Phone number
Billing address
Delivery address
Order and purchase information
Information you provide when contacting us
Communications between you and Stone & Stem
Information required to process returns, refunds or customer enquiries
Website usage and technical information, where collected by our website platform or associated services

We only aim to collect personal information that is reasonably necessary for operating our business and providing our products and services.

2. How We Collect Your Information

We may collect personal information when you:

Place an order through our website
Purchase from us at a market or event
Contact us by email, phone, social media or through our website
Create an account, where this feature is available
Subscribe to our mailing list or promotional communications
Enter a promotion or giveaway
Leave a review or provide feedback
Interact with our website or online services

Some information may also be collected automatically through cookies and similar technologies used by our website or third-party service providers.

3. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Arrange shipping and delivery
Communicate with you about an order
Respond to questions and enquiries
Process returns, refunds or other customer-service requests
Provide information about our products and services
Maintain appropriate business and transaction records
Prevent or investigate suspected fraudulent activity
Improve our website, products and customer experience
Send promotional or marketing communications where you have agreed to receive them
Meet our legal, accounting and regulatory obligations

We will not use your personal information for purposes unrelated to those for which it was collected unless permitted or required by law.

4. Payment Information

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method you choose, your payment provider may collect information such as your card or banking details.

Stone & Stem does not necessarily receive or store your complete payment-card information.

Third-party payment providers process your information according to their own terms, security procedures and privacy policies.

5. Sharing Your Personal Information

Stone & Stem does not sell your personal information.

We may share limited personal information with trusted third parties where reasonably necessary to operate our business and provide services to you.

These may include:

Courier and delivery providers
Payment processors
Website and e-commerce providers
Email and marketing service providers
IT, hosting and cloud-storage providers
Accountants, professional advisers or service providers
Government agencies or other authorities where disclosure is required or permitted by law

For example, we may need to provide your name, delivery address and contact information to a courier company so your order can be delivered.

We aim to disclose only the information reasonably necessary for the relevant service.

6. Cookies & Website Information

Our website may use cookies and similar technologies.

Cookies are small pieces of information that can help websites function correctly and remember information about visitors.

They may be used to:

Operate our online store
Remember shopping-cart information
Understand how visitors use our website
Improve website performance
Provide relevant marketing or advertising, where applicable

Your browser may allow you to block or delete cookies. Please be aware that disabling certain cookies may affect the functionality of our website.

7. Marketing Communications

If you choose to subscribe to Stone & Stem marketing communications, we may use your contact details to send you information about:

New products
Restocks
Upcoming markets
Special offers
Promotions
Stone & Stem news

You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the email or by contacting us.

Unsubscribing from marketing does not prevent us from sending necessary communications regarding an order or transaction.

8. Social Media

Stone & Stem may operate social media accounts, including Instagram and Facebook.

If you communicate with us through social media, the relevant social media platform may also collect and process information according to its own privacy policy.

If you tag Stone & Stem in photographs, reviews or other content, we may contact you to request permission before using your content for our own marketing purposes.

9. Protecting Your Information

We take reasonable steps to protect personal information in our possession from:

Loss
Misuse
Unauthorised access
Unauthorised disclosure
Alteration

However, no website, electronic transmission or online storage system can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We may retain personal information for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting, tax and business obligations.

When personal information is no longer reasonably required, we may securely delete or anonymise it where appropriate.

11. Accessing & Correcting Your Information

Under New Zealand privacy law, you may have the right to request access to personal information Stone & Stem holds about you and request correction of information you believe is inaccurate.

To make a request, please contact us at:

stoneandstemboutique@gmail.com

We may need to verify your identity before providing access to personal information.